Refund policy
Thank you for choosing Herba. We value your trust in our products, and we are committed to providing you with a transparent and customer-friendly return and refund experience.
Herba Happiness Promise:
We have unwavering confidence in the quality and effectiveness of our products, which is why we proudly offer an industry-leading warranty of 90-day, 100% full refund on the cost of the product with no questions asked. To initiate a refund or replacement, please email us at info@herbahealth.ca with your order number, a reason for the request and specify whether you prefer a refund or a replacement bottle.
To ensure fairness and prevent misuse, Herba Happiness Promise is designed to cover one product per customer or household. This policy applies to distinct product lines, allowing customers to purchase multiple items from different categories without limitation. If multiple quantities of the same product are purchased, the refund will cover one item only. The remaining unopened bottles must be returned.
Furthermore, we reserve the right to waive or modify this satisfaction guarantee if there are reasonable grounds to suspect abuse or misuse. This includes repeated refund requests or purchases that appear to exploit the policy. Our aim is to maintain fairness and transparency for all customers.
The original outbound shipping fee is non-refundable.
The Herba Happiness Promise guarantee applies only to products purchased directly from our website (www.herbahealth.ca) or our brand stores on Amazon Canada and Walmart Canada. If you purchased our product from other retailers, please follow that retailer’s return policy.
Returns:
Returns are accepted on unopened products 90 days from the date of purchase for a refund or a store credit, less any applicable shipping. To be eligible for a return, ensure the item is unused, in its original condition and packaging.
- Customers are responsible for the shipping & handling costs of returned items unless the return is due to shipment damage or incorrect product. In such cases, we will cover the return shipping. For other returns, a flat $10 shipping cost will be deducted from your refund.
- International orders (except the United States, and South Korea) are non-returnable and considered final sale.
- Returns are only accepted on products purchased directly from our official website (www.herbahealth.ca) or our official brand stores on Amazon Canada and Walmart Canada. If you purchased our product from other retailers, please follow that retailer’s return policy.
To initiate a return, please completed the form here: Return Form
Refunds:
Upon receiving your returned item, we will promptly inspect it and notify you of the refund status. If approved, we will initiate a refund to your original payment method or as a store credit. Processing times depend on your bank or card issuer's policies.
The original outbound shipping fee for your order is not refundable and will be deducted from your refund amount.
Contact Us:
For any questions regarding the return process, feel free to contact our Customer Service team at info@herbahealth.ca.
We appreciate your understanding and cooperation. Your satisfaction is our priority.