General

How quickly will my order be processed?

We strive to dispatch most orders within one to three business days. In rare cases, processing may extend up to four business days. If you encounter unexpected delays, reach out to us at info@herbahealth.ca for assistance.

Where do you source your ingredients, and how transparent are you about the composition of your supplements?

We source our ingredients globally, prioritizing quality. Transparency is key—we provide detailed ingredient information on our product labels and website. If you have specific inquiries, contact us at info@herbahealth.ca.

Are your products allergen-free, and how can I find allergen information?

While we strive to cater to various dietary needs, some products may contain allergens. Please refer to the product label for allergen details.

What payment methods do you accept, and how secure is my payment information?

We accept major credit cards and ensure the highest level of security for your payment information. Our website is equipped with encryption technology to safeguard your transactions.

Do Herba products undergo safety testing?

Absolutely! At Herba, the safety of our products is our top priority. Each product undergoes meticulous testing at both the raw material and finished product stages to ensure purity, potency, and safety. This includes screening for heavy metals (such as lead and mercury) and microbial contaminations, with the majority of our testing conducted by accredited 3rd party labs in Canada.

We also routinely conduct in-house testing, maintaining the same stringent standards for quality and safety. This exceptional practice ensures that all Herba products consistently meet our high standards, providing you with the quality you can trust.

Where are the products made?

Our products are made in Canada following strict cGMP guidelines with carefully sourced ingredients from around the world.

Where can I find the expiry date?

The expiration date can be located on the bottom (on the gold line) or beside the barcode in the white box. Many Herba products have a shelf life of approximately 1-3 years from the time of purchase. If you happen to receive an expired item (or one nearing expiry), simply email us at info@herbahealth.ca, and we'll gladly ship you a replacement bottle at no cost.

Shipping

How do I track my order?

Look out for our shipping confirmation email, which includes a tracking link for your convenience. Inside, you'll discover your tracking number along with real-time updates on the status and location of your order.

What if my product arrives damaged or unsealed?

If your item reaches you in less-than-perfect condition, contact us promptly, and we'll swiftly dispatch a replacement to ensure your satisfaction.

Can I change my delivery address after I've placed an order?

For address adjustments, promptly reach out to our support at info@herbahealth.ca. Please note that once an item has been shipped, we are unable to modify the delivery address.

I did not receive my package, what can i do?

If your package hasn't arrived, contact us at info@herbahealth.ca and we'll promptly investigate and ensure we make it right. Your satisfaction is of utmost importance to us.

Returns

What if I am not satisfied? How do I return my order?

We stand by the quality and effectiveness of our product, and that is why we are able to offer our industry-leading customer satisfaction guarantee: a 90-day, 100% full refund — no questions asked!

Where do I return the order?

With multiple warehouses across Canada, details for returns can be obtained by contacting our support team at info@herbahealth.ca. They will provide you with further guidance and assistance.

Partnering with Herba

How can I become a distributor of Herba Products?

If you would like to become a distributor of Herba products, please email us at info@herbahealth.ca.

Can't find what you're looking for?

Send us an email with your questions and our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@herbahealth.ca

Other inquiries? Let's chat.

Please email us at info@herbahealth.ca