Privacy Policy

Who We Are

At herbahealth.ca, we understand that your privacy is of utmost importance, and we are committed to protecting it.

We recognize that you may be concerned about our use and disclosure of your personal information. The following policy outlines the information we may collect from you and how it is used. By using our website at www.herbahealth.ca, you are accepting the practices described in this policy. Please note that this Privacy Policy applies only to information collected through our website and does not apply to information collected through other sources.

Information Collection

We may collect personal information that can be used to identify you individually, such as your name, mailing address, phone number, email address, credit card number, and financial information. We also collect non-personal information, such as your domain name and IP address, internet browser, operating system, and web pages accessed.

We automatically collect and store information about your visit to www.herbahealth.ca, including the pages and materials you view, searches and purchases made, links clicked, and other actions taken on our site.

Please note that we do not sell products to users under 18 years of age. While we may sell children's products on our website, such products should be purchased by adults. If you are under 18, you may use our website only under the guidance of a parent or guardian.

By using our website, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy. If you do not agree with any part of this policy, please do not use our website.

Cookies

To improve your online experience, we use cookies, similar technologies, and services provided by others to display personalized content, appropriate advertising, and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help our site identify and track users, their usage of our site, and their website access preferences. Please note that users who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website. However, please note that certain features of our website may not function properly without cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to our use of cookies.

Analytics

We use third-party analytics tools, such as Google Analytics, to better understand who is using our Service and how they are using it. These tools may use cookies and other technologies to collect information about your use of the Service and activities. These tools collect information sent by your device or the Service and other information that assists us in improving the Service. This information could be used to analyze and track data, determine the popularity of certain content, and better understand your online activity.

Google Analytics uses cookies to collect and store information such as Service pages visited, places where users click, time spent on each Service page, Internet Protocol address, type of operating system used, location-based data, device ID, search history, gender, age, and phone number. We use analytics information to improve the Service and as otherwise described in this Privacy Policy.

Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers and encryption technologies to protect your information during transmission. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Disclosure of Personal Information

We do not sell or rent your personal information to third parties for their marketing purposes. We may disclose your personal information to our service providers who assist us in providing our services, such as shipping and payment processing.

Links to External Sites

Our Site contains links to other third-party websites. These third-party websites may link back to our Site. If you visited our Site through a link, banner or other form of advertisement on another site, then that site may be collecting information from users who click on the banner, link or advertisement.

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites, products, or services.

Protection of Certain Personal Information

We are obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, use, collection, disclosure, or disposal of information. Security measures have been integrated into the design, implementation, and day-to-day operating practices of our site as part of our commitment to protect the personal information it holds.

The security of your personal information is a priority to us. We maintain industry-standard electronic, physical, and procedural safeguards, such as encryption technology and firewalls to protect your personal details and information. However, no method of transmission over the Internet and no method of electronic storage is guaranteed to be 100% secure at all times. As a result, and despite our best efforts, we cannot guarantee its absolute security.

The transmission of sensitive information, such as your credit card information, that is collected is encrypted using secure socket layer technology (SSL). If you choose to use a third-party payment system, such as PayPal, to complete your payment, that third party’s privacy policy and security practices will be in effect and apply to the personal information collected in connection with that purchase and payment.

If you create an account on our Site, you may be asked to choose a password to protect your account and to keep your information secure. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account, and accept full responsibility for all activities that occur under your password or account.

However, we will disclose personal information and/or an IP address when required by law or in the belief that such action is necessary to:

  • Cooperate with the investigations of unlawful activities and conform to the edicts of the law or comply with legal process served on our company.
  • Protect and defend the rights or property of our Web site and related properties.
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Web site or its related properties.

Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Once the retention period expires, we will securely delete or anonymize your personal information in a manner consistent with applicable laws and regulations.

Your Rights

You have certain rights with respect to your personal information, which may include the right to access, rectify, erase, restrict processing, object to processing, and the right to data portability. If you wish to exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section.

ADVERTISEMENTS

We may feature advertisements on our website that are delivered to users by advertising partners. These partners may set cookies, which allow the ad server to recognize your device and gather information about your browsing behavior or the behavior of others who use your device. This information may be used by ad networks to deliver targeted advertisements that they believe will be of most interest to you. Please note that this Privacy Policy only covers the use of cookies by our website and does not cover the use of cookies by any advertisers.

AGGREGATED STATISTICS

We may collect statistics about the behavior of our website users and may display this information publicly or provide it to others. However, we do not disclose any Personal Information in this regard.

AFFILIATE DISCLOSURE

Our website may include affiliate links, and we may earn a commission from certain links. Please note that this does not affect the price you pay or your purchases.

E-COMMERCE

If you engage in transactions with our website, such as purchasing our services or products, we may ask you to provide additional information, including personal and financial information required to process the transactions. We only collect such information as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with us. We do not disclose Personal Information, except as described below. Please note that users can always refuse to supply Personal Information, but this may prevent them from engaging in certain website-related activities.

REMARKETING SERVICES

We use remarketing services to advertise to previous users of our website on third-party websites, including Google. This may involve displaying ads to users who have not completed a specific task on our website, such as using the contact form to make an enquiry. These ads may appear in the form of an advertisement on the Google search results page or a website in the Google Display Network. Third-party vendors, including Google, may use cookies to serve ads based on previous visits. Any data collected will be used in accordance with our privacy policy and Google’s privacy policy.

Users can set their preferences for how Google advertises to them using the Google Ad Preferences page. If you wish to opt-out of interest-based advertising, you can do so through your cookie settings or by using a browser plugin.

Governing Law; Customers Residing Outside Canada This Privacy Policy and the privacy

This Privacy Policy and the privacy practices of our website will be subject exclusively to the laws of the province of Ontario within Canada, without regard to its conflict of law principles. If you reside outside of Canada, by using our website, you are responsible for compliance with local laws. By using our website, you consent to the collection, transfer, storage, and use of your personal information in Canada, in accordance with this Privacy Policy.

Changes to ownership

In the event that we decide to buy, sell, or merge our business with another business, we may disclose personal and other information to prospective or confirmed buyers or receive it from sellers. It is our practice to seek appropriate protection for your information in these transactions. If we or all of our assets are acquired in such a transaction, customer information would be one of the transferred assets.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy on occasion. We encourage you to check this page for any updates before you use the Site. Your ongoing use of our website following the posting of an update or changes to this Privacy Policy will mean that you accept the terms and conditions of the updated Privacy Policy.

How to Contact Us with Privacy Questions

If you have any questions or concerns about our privacy practices or this Privacy Policy, you can email us at info@herbahealth.ca.